ClickSod Website Support

ClickSod Website Support Request

Complete the form below to submit a Support Request for your ClickSod Website. All requests will be reviewed within 2-3 business days. If you have an emergency, please contact websupport@sodsolutions.com.

"*" indicates required fields

Step 1 of 7

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Company Name*

Contact Name*

Phone

Email*

Website Domain*

Support Topic

Subject

Provide a brief subject of your inquiry.

ClickSod General Support

Please describe below your general inquiry about the ClickSod tool installed on your website. If you are not a current customer, visit our ClickSod page here for more information and contact sales using the form on that page.

ClickSod Topic*

Details - ClickSod General Support*

Website General Support

Details - Website General Support*

Update Copy and/or Images

You can find documentation on how to update content on your site using the following links:

Page Builder
Template Builder
Forms
WooCommerce

Page(s) to be Updated*

Please copy and paste the url or add the title of the page(s) you need content to be updated.

Updates Include:

Copy Only

Images Only

Copy & Images

Image(s) Shared Folder Link

If you are submitting images to be updated, please use a shared service like Google Docs or Dropbox and provide an accessible link here.

Document Link

If you are submitting copy to be updated, please use a shared service like Google Docs or Dropbox and provide an accessible link here to the document.

Details - Copy and/or Image Updates

Please be as descriptive as possible. Provide instructions on location and what exactly should be updated. If providing copy, give final verbiage as you would want it to appear on the site.

New or Updated Product(s)

For any new product on the website, this will first need to be added to Turf Logistics. If you are unsure of how to do this, please contact Turf Logistics Support within your Portal located at the bottom right of the screen.

List New Products and Type

The type of product will determine how these are added to your site.

Product Name

Product Type (Sod, Bulk, Other)

Product(s) to be Updated

List the product name(s) that need updating.

Product Image(s) Shared Folder Link

Please use a shared service like Google Docs or Dropbox and provide an accessible link here.

Product Data

For all SOD or BULK products we will need the following once they are synced from Turf Logistics:

Short and Long Description
Other content (if applicable and depending on your design)
Image(s)

For all OTHER products we will need the following:

Short and Long Description
Other content (if applicable and depending on your design)
Image(s)
Price
Shipping Cost (if applicable but please specify if not)
All options if offered in different sizes or variations
Is product taxable

Product Details*

Report Bug or Error

Details of Bug or Error*

Please be as descriptive as possible. Provide steps to reproduce issue so the support team can replicate and troubleshoot. On the last page of this form add any screenshots to help provide visuals of the issue.